Ken came out and fixed our fridge in a matter of minutes. Not only did they keep their word about contacting us before they showed up… they were early! How often does THAT happen?! Ken, though, super nice guy. Very professional. He had both a mask and face shield on, was courteous about wiping his feet, and explained to me the problem and solution succinctly. Given the urgent nature of the call, the price was reasonable, I suppose. It was a bit high for a reset and no actual parts needed, but they were able to come out same-day, which we couldn’t find anywhere else. It’s worth the cost in the end. Definitely cheaper than a new fridge! Overall, it was a great experience. I’d recommend them to anyone who needs an appliance repair and within a short time frame.